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Ricoh works with dealers to construct and keep improving a maintenance and service mechanism under the nationwide after-sale service system in China. In this way, customers will be completely reassured in using Ricoh products.
Ricoh offers each recognized dealer with product and after-sale service management and technical training. Each Ricoh maintenance engineer goes through strict examination, so as to always provide quality technical support and after-sale service for Ricoh products in a timely, all-round and reasonable way. |
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Ricoh has always stuck to the principle of “putting itself in customer’s position”, contemplate customer demands, and establish rapid response and trustworthy after-sale service and technical supports.
“Customer satisfaction is far more important than profits. We have realized that making customers satisfy with our reliable and fine services will eventually boost our sales and profits.” —Masamitsu Sakurai, Ricoh Group General Manager and CEO.
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| Note： |
| 〈1〉 |
The warranty period shall expire one year after the installation of the machine or having printed prescribed amounts of paper. The provision will come into effect when either of the two conditions is met. |
| 〈2〉 |
The warranty period of color MFP shall be set on the basis of copied black and white paper per minute, in reference to the above stipulations. |
| 〈3〉 |
The provisions are confined only to priports. As for the warranty periods and contents for other machines beyond the aforesaid types, please check specific application instructions. |
| 〈4〉 |
The above-mentioned priport warranty periods and guarantee contents shall be based on the commitments prescribed in the warranty bill that goes along with the machine packaging. The guarantee contents might diversify even to commodities with same product names. |
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| When they meet machine failures arousing from natural service within the aforesaid warranty period, consumers may contact with the dealers listed in the warranty bill for free-of-charge repair. Consumers must provide for themselves for the repairing expenses, if the machines are repaired by businesses beyond our name list. |
| Note: The warranty services at maintenance shops shall only cover the parts damaged in natural service as stipulated in specifications within the warranty period. When maintenance services are offered to customers from suburban areas or other far away places, consumers shall assume business trip and traffic expenses by themselves, which must be explained in advance. |
| 3.Warranty services do not cover the following matters (they are paid services even within the warranty period): |
| 〈1〉 |
Fabricate applications or fill in incomplete information in the warranty bill. |
| 〈2〉 |
When the original warranty bill is lost and copied warranty bill is offered instead |
| 〈3〉 |
Failures and damages caused by improper operation of customers |
| 〈4〉 |
Failures and damages caused by dealers and maintenance workers that are not recognized by Ricoh, including repairing, replacing parts, disassembling the machine, and maintenance. |
| 〈5〉 |
Customers repair the machine by themselves. |
| 〈6〉 |
Spare parts that have service life and need periodical replacement. |
| 〈7〉 |
Consumable articles, including drums, developers, toners, printing ink and paper. |
| 〈8〉 |
Failures and damages caused by force majeure, including fire, flood, earthquake, and lighting strikes. |
| 〈9〉 |
Failures and damages caused by power voltages that go beyond the tolerance range. |
| 〈10〉 |
Failures and damages caused by the use of parts and consumables not designated by Ricoh or paper not recommended by Ricoh. |
| 〈11〉 |
Failures and damages caused by improper conveyance of machines. |
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| 〈1〉 |
Warranty period: one year from the purchase day |
| 〈2〉 |
Free technical service is accessible at designated technical service centers. |
| 〈3〉 |
If they expect door-to-door repair service after the expiration of the warranty period, customers need to sign an extra contract for extended services. |
| 〈4〉 |
Except for broken-down repairing, we shall not be responsible for other damages to customers that are generated by failure of the products. In the following circumstances, even in the warranty period, we shall only supply paid technical services.
a |
On occasions the warranty bill or purchase invoice (including duplicated documentation) is not supplied |
b |
On occasions the warranty bill contains incomplete information or revised sentences. |
c |
On occasion of failure or obstacles generated by such natural disasters as fire, earthquake and flood or abnormal voltages. |
d |
On occasions of failure generated by damages in the course of transportation, dropping or improper operation of customers. |
e |
On occasions of failure generated in violation of the setting method, application method and notices as stipulated in the Operation Instructions. |
f |
On occasions that customers send the product to places other than our designated technical service outlets for repairing, disassembling, adjustment or improvement. |
g |
On occasions of failure or damages generated beyond normal application. |
h |
Consumables （complete sets of tools for maintenance and carbon powders） |
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| 〈5〉 |
The repairing is confined only to hardware. We shall not guarantee or compensate the loss of data. |
| 〈6〉 |
The above items come into effect only on the Chinese mainland areas, excluding Hong Kong, Macao and Taiwan. |
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| 〈1〉 |
Consumers need to completely fill in the first page of the warranty bill and mail it back to the facsimile department of the company in a month of buying the machine. We shall register your data in computer. If you fail to fill in the first page of the warranty bill completely or mail it past due, the warranty bill shall expire. |
| 〈2〉 |
Customers may have their facsimiles kept in good repair in designated outlets for quality problems in a year, showing the third page of the warranty bill and purchase invoice (or duplicated documentation). Customers will be rejected for such a service, if they fail to offer the warranty bill and purchase invoice (or duplicated documentation). |
| 〈3〉 |
Customers will not enjoy after-sale services for failure or obstacles caused by improper application, unauthorized dismantling, accidental dropping or collision, abnormal voltages, fire, earthquake and other force majeure. |
| 〈4〉 |
Consumables shall not enjoy guaranteed after-sale services. And failures caused by applying consumables that are not designated by our company shall not enjoy guaranteed after-sale services. |
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| (The above information is only for reference. For actual warranty clauses, please check the warranty bill in time of purchase.) |
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